", "identifier": { "@type": "PropertyValue", "name": "Kforce", "value": "34467" }, "datePosted" : "2018-11-20", "employmentType" : "FULL_TIME", "hiringOrganization" : { "@type" : "Organization", "name" : "Kforce" }, "jobLocation" : { "@type" : "Place", "address" : { "@type" : "PostalAddress", "addressLocality" : "Mercer Island", "addressRegion" : "WA", "postalCode" : "98040", "addressCountry": "US" } } } }
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Desktop Support Technician II

Kforce has a client in search of a Part Time Deskside Technician II in Mercer Island, Washington (WA). The Schedule is flexible; 4 hours a day.Summary:You will be expected to deliver exceptional customer service as the face of the company. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems.Duties Include:
Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems - you make it happen
Be helpful and understanding - provide the support you would want
Customize the customer experience for every individual-all communication, instructions, and product knowledge to the level of the individual
Determine the most cost-effective repair to minimize customer downtime
Be proactive; Prepare reports for analysis of product failure trends and service issues
In short, you service our customers with whatever technical issues they may have in the most pleasant way possible
Who You'll Work With:As a Desktop Technician, you'll play a crucial role in supporting our customers and proactively identifying their needs. You'll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You'll be the face of our operation and the go-to for what makes our company run-our customers.
A Certification - or able to obtain within first 6 weeks of employment
2 - 5 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience
Solid experience and understanding of IT services and products
Good working knowledge of Office 365 is a big plus
Enthusiastic about technology and willing to learn and stay on the cutting edge
Relatable and responsible when interacting with all customers
Consultative approach to solving issues - Help us, help them
Reliable
Able to transform technical IT solutions lingo into terms everyone understands
Impeccable follow-through to customer satisfaction
Will attempt to connect to anyone you meet, no matter how difficult
Insatiable desire for knowledge, independence, and success-strive for more than the status quo
Not intimidated by problems you've never seen before - confidence is key
Hungry to work hard and hungry to grow your career
Our client has been in business for 30 years due to the focus and commitment, not only to their customers, but to their associates as well. They refer to their associates as the heart and soul of their company and are committed to maintaining an office culture of respect, integrity and excellence. If you are interested in this amazing opportunity, please apply today!Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Compensation Type: Hours Minimum Compensation: 0.00 Maximum Compensation: 0.00

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